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| Expertise > Customer service, sales & marketing >Projects |
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| PROJECTS:
Customer service, sales & marketing |
We provide project, programme and change managers to leading organisations on an interim and contract basis - and our Associates have successfully completed hundreds of assignments in customer service, sales and marketing . Client confidentiality means the organisations described here cannot be identified. However, we can discuss these and other projects in more detail at face-to-face meetings. For more information call 01494 725885 or E-mail
CLIENT: a large London borough
ASSIGNMENT: high-level programme support for national e-government projects
ASSOCIATE PROVIDED: Programme Director
DETAILS: this council is the lead authority for the National CRM Programme, and has a significant role in five of the 25 national projects (the most extensive involvement by any single council); roles and responsibilities included: Chair of the National CRM Programme and budget holder for the programme - responsible to the ODPM and the OeE for delivery of the programme and its products; board member of the National CJ/YO Project (since renamed RYOGENS) - as budget holder and resource manager, responsible for the council's change management/new ways of working workstream plus the technology solution; board member for the LGOL National WorkFlow Project - responsible for the council's proof of concept workstream that will link the client to external service providers for the Social Services Directorate; managing a consortium of councils that contributed to the final solution; board member for the LGOL National Knowledge Management Project -responsible for the council's customer facing KM workstream and proof of concept implementation workstream; and board member for the National LGOL Multi-Agency Single Access Project (a 'one-stop shop' approach that involves local authorities, Inland Revenue, Police, the Post Office, and so on)
CLIENT: leading high street bank
ASSIGNMENT: business banking intranet (9,000 users and 250 publishers)
ASSOCIATE PROVIDED: Intranet Business Services Manager - Business Banking
DETAILS: providing intranet training and support for the publishing community and user groups; acting as the formal release function for content; providing the co-ordination point for governance issues to ensure consistency of navigation, functionality and presentation; advice and testing on application development to ensure compliance with standards; managing relationships with internal suppliers for technical support; driving awareness of intranet services among users; project management of intranet-wide developments including brand changes, registration, directory and personalisation functionality, search and discussion groups; determining the direction for new development while ensuring alignment with other knowledge management and intranet initiatives; and recruiting, managing and developing members of the Intranet Business Services team
CLIENT: major investment bank/stockbrokers
ASSIGNMENT: integration - delivering a market-leading Internet-based broking service
ASSOCIATE PROVIDED: Project Office Manager
DETAILS: when a large stockbroking business bought a similar firm, it needed to integrate the businesses rapidly and provide a powerful Internet-based execution-only broking service in a short time scale; the Associate set up and led the programme management office on behalf of the Programme Director - this included developing programme management governance and control systems, recruitment and training of staff, and installation of satellite staff in key workstreams; responsibilities included budget monitoring, managing programme progress, risks and issues reporting processes, quality assurance, change control process and production of documentation; implementation was costed at £30 million on top of the purchase price and, ultimately, the programme office cost was 4 percent of total integration cost compared to the average of 5 to 10 percent
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| "We have a 99.3% success rate in matching the right people to client assignments" |
| Mark Campion, Managing Director |
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